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Are Your Policies Customer Focused?
Every organization, whether a company or nonprofit, has policies. Not only are they good for behavior guidelines, but they also help mitigate risk. But, why do so many organizations have rigid policies...
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Are You Grumpy or Good When Conveying Policies to Customers?
Almost every organization has policies and rules. Some make sense, while others are totally asinine. Regardless of the rationale behind them, how are you and your co-workers conveying those policies to...
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